Jobs

Join our dedicated Homeless Prevention team and help people when they need it most.

As a Housing Advice Officer, you will provide early advice, manage a caseload, and support customers to access housing options and move towards stable, long-term accommodation.

WHAT IS INVOLVED?

You will manage a caseload of customers at risk of homelessness, providing early advice, housing options, and support. you will help customers understand their options, making referrals, and supporting those in temporary accommodation to move into suitable long-term housing.

You will work with customers to help them secure or maintain accommodation, assist with housing applications and benefit claims, and support colleagues in delivering services in line with homelessness legislation. The role also includes day-to-day administrative tasks such as handling enquiries, maintaining records, and arranging appointments.

We encourage you to contact Amanda Buschardt, Senior Housing Officer via email at Amanda.Buschardt@durham.gov.uk to arrange an informal discussion about the role.

WHAT WILL I NEED?
 
You will need: 
 

• NVQ Level 2 or equivalent
• Experience delivering telephone and face to face advice and assistance services.
• Experience of providing support to clients to achieve positive outcomes
• Knowledge of Housing and Homelessness legislation 

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS
 
Interviews will be held on 14th and 15th July 2026
 
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
 
OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website

Rewards and benefits are subject to individual terms and conditions.
 
EQUALITY, DIVERSITY, AND INCLUSION
 
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.
 
HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.

Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.
 
If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentREG@durham.gov.uk
 
All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.
 
CONNECT WITH US
 
Follow us on Instagram 
Like us on Facebook 
Visit our website 

#VPRS/161

Company: Durham County Council

Salary: Grade 4 £25,583 - £26,824

Location: Seaham, Durham

Sector: Education

Job Role: Officer